Ha Long Luxury Travel acts as a travel designer and coordinator for services delivered by hotels, cruises, airlines, transport providers, guides and local suppliers.
We select suppliers with care, but we cannot control every operational decision made by independent providers, authorities or carriers.
We are not liable for delays, losses or service interruptions caused by weather, natural events, illness, strikes, government action, transport disruption, border closures or other events beyond reasonable control.
If an issue happens during travel, guests should notify our team as soon as possible so we can help while the service is still taking place.